Build Confidence by Developing IT Operational Excellence

This 15 page paper consolidates key findings and data from multiple studies of over 1000 of top-performing IT organizations, to create a basic set of IT management principles inspired by Deming and the Toyota Way. These IT management principles are designed to help IT organizations focus on what matters most, as a supplement to mission, vision, and operating procedures. The list is designed to be simple enough to display in the break area or hang in each IT employee’s office. This paper was funded by the generous support of Bladelogic.