IT Controls Performance Study
Spending on IT controls and best practices continues to rise. However, IT executives want to see a strong business case for spending on IT audit and IT control activities.
ITPI’s groundbreaking study of top performers shows that IT audit and control related activities are not just a necessary cost but actually improve operating performance!
With the help of researchers from Carnegie Mellon University, Florida State University, and University of Oregon — we analyzed the survey responses of 98 organizations and studied 63 COBIT controls and 25 performance measures.
Key findings of this groundbreaking research suggest:
- Best practices outlined in the ITIL and COBIT frameworks improve performance
- 21 Foundational Controls have the biggest impact on performance measures
- Organizations that use Foundational Controls have significantly higher performance
Organizations that use Foundational Controls have:
- 12% to 37% less unplanned work
- 12% to 26% higher change success rate
- 2.5 to 5.4 times higher server to system administrator ratio
For the price of sending another IT employee to an ITIL foundations class you get:
- Empirical evidence that can guide ongoing IT audit and control investment decisions
- A list of Foundational Controls that have the highest impact on performance
- Details needed to create a business case for ITIL and COBIT projects